Airship

Export audiences from your Data Warehouse to Airship for messaging, content personalization and audience management.

In this Help Center article, we will walk you through the steps to get Airship connected as a destination in the GrowthLoop web application. Once connected, you will be able to send your audience segments to Airship for marketing activation!

Prerequisites

Before you begin this process, you must have an Airship account. Click here to get a demo from an Airship Representative.

Set up destination

  1. When you sign into the GrowthLoop platform, navigate to the Destinations tab on the left sidebar and click New Destination in the top right corner.
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  1. When the Select Destination window pops up, type Airship into the search bar and click Add Airship.
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  1. Clicking Add Airship will require you to select/insert the following information:

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    1. Destination Info:

      1. Destination Name: This is how the destination will be named and referred to in to the app going forward. It is helpful to make this name “marketer friendly” so everyone on your team knows its purpose.
      2. Sync frequency: This is the default frequency audiences will be synced to a destination. Marketers can always change frequency of an export to Airship, but this sets the default.
    2. Credentials:

      1. Region: The region that you’re accessing the destination from.
      2. Access Token: The token generated from your Airship dashboard.

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Note:

To sync audiences from GrowthLoop to Airship, the Access Token must have one of the following roles granted.

  • Audience Modification: Grants read and write permission to audience APIs, including channels, named users, segments, lists, etc.
  • All Access: Grants full access to your Airship project, except Acoustic integrations.
  1. Go ahead and select Create, and we’ll validate you have all the proper permissions to load audience data to Airship. You should now see Airship in your list of connected destinations!
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Export to destination

  1. Navigate to your list of audiences by cliclickingk the Audiences tab on the left sidebar.

  2. Choose an existing audience or create a new one! Need help creating? Click here to learn how! For this example, I'll choose an existing audience named CA Customers.

  3. Then click the Export button on the upper right hand-side.

  4. Search for Airship in the export modal and then click Select.

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  1. Then in the Export Settings tab, configure the following fields:
    1. Export Name: Automatically populated with your audience name for easy identification in the destination.
    2. Campaign Type: Choose between a one-time export or ongoing basis.
    3. Export Schedule: Set the Frequency, Start date, End date, and specific Days of the Week.
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  1. Next, set up your match fields in the Match Fields tab. You'll need to map at least one field to export. You'll need to map at least one field to export. Please note, Airship will only accept values in UUID format.

And that’s it! You’ve successfully exported an audience to the Airship to execute your campaigns!

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Note

Experiencing any issues when connecting to Airship? Reach out to us at [email protected] and we’ll be in-touch shortly to help resolve the matter!