Connect this destination to export audience membership into Attentive as a segment, for use in Attentive campaigns.

This destination writes to your Attentive account and is a good fit when you want to:

Use phone number as the identifier you can send
Make GrowthLoop audiences available as an Attentive segment

This maps to GrowthLoop Audiences and Journeys:

Use it for	Audiences	Journeys
Sending GrowthLoop audiences to Attentive SMS segments	✓	✓

Prerequisites

Make sure you have:

An Attentive SFTP account. If you do not have one, contact your Attentive Client Strategy contact or [email protected].
The email address Attentive used to manage that SFTP account.
Your FTP Username, FTP Password, and Client Domain.

Set up Attentive as a destination

In GrowthLoop, click the Destinations tab on the left sidebar.
Click New Destination in the top right corner.
Search for Attentive and click Add Attentive Mobile.

Enter the required information, then click Create.

Field	Description
Destination Name	Name this destination in GrowthLoop. Use a name so your team recognizes its purpose, like "Attentive SMS".
Sync Frequency	Set the default export frequency (for example, daily or weekly). You can override this setting for individual exports.
Client Domain	URL you use to access Attentive.
FTP Username	Username for your Attentive SFTP account.
FTP Password	Password for that SFTP account.
Prefix for Personalization Fields (optional)	Prefix GrowthLoop adds to personalization field names. Leave blank for no prefix. If you set one, it must start with a letter and use up to 5 letters or numbers. The default value is `fw`.

GrowthLoop validates the connection. Attentive then appears in your list of connected destinations.

Export to Attentive

From within GrowthLoop, export from an audience or from a journey Destination Node. See Export an audience or Build a journey if you need more information on these steps.

After building or selecting an audience, click Export, then search for Attentive.

In a journey, add a Destination Node under SMS and select Attentive.

Map contact identifiers

Map Phone. This destination accepts phone number only. You can also map custom attributes from the audience or from the journey as additional fields.

Configure the export

This is where you set the campaign type and schedule for audience exports. On a journey Destination Node, you set timing on the journey canvas.

Setting	Audience export	Journey Destination Node
Export Name	Name this export so you can find it in GrowthLoop and Attentive.	Required. Enter a name so you can find the export in GrowthLoop and Attentive.
Campaign type	Choose a one-time or ongoing export.	The journey schedule controls when the journey runs and contacts are sent to Attentive.
Schedule	Set the frequency, start date, and end date.	Users reach this node when the journey runs. Add a Delay Node or set Criteria Evaluation to control timing.

Export behavior

This is what GrowthLoop writes when you export an audience.

Behavior	What happens
What GrowthLoop writes	An audience file to your Attentive SFTP account. Direction is GrowthLoop → Attentive.
When it runs	GrowthLoop sends the export as a batch on the next successful run. An export that starts Now runs within about 15 minutes. Journeys send exports on demand when users reach the Destination Node. Large segments can take up to 30 minutes to appear in Attentive.
Delivery	GrowthLoop sends the audience file to your Attentive SFTP account.
Match field	Phone number is the only identifier.
Personalization	Additional fields are supported. GrowthLoop can prefix those names with Prefix for Personalization Fields.
One-time exports	GrowthLoop sends current membership once.
Ongoing exports	GrowthLoop sends updated membership on each scheduled run.

Confirm the export was successful

When the run finishes, confirm you can use the data in Attentive.

Audience export: Go to Audience → Segments and look up the exported segment.
Journey Destination Node: Go to Audience → Segments and look up the segment named after the export. Confirm a contact who reached the node is in it.

In GrowthLoop, review counts on the audience Exports tab, or open the Activity tab on the journey Destination Node.

See Export an audience or Monitor a journey for more information.

Congrats on successfully exporting to Attentive!

Troubleshooting

These are the issues we see most often. You can always email us at [email protected] for help.

Problem	Cause	Resolution
Connection fails to validate	The credentials are your Attentive login, or SFTP is not provisioned	Use the Attentive-provisioned SFTP username and password
Rows fail to match	Phone is not mapped	Map the warehouse column that contains the customer's phone number
The segment is missing in Attentive	Attentive is still processing the file	Wait up to 30 minutes, then refresh Audience → Segments