Use notification settings to receive email alerts for important events in your GrowthLoop organization. Owners can configure notifications by event type, frequency, and recipient so the right people know when something needs attention.

Notification types

GrowthLoop supports email notifications for the following event types:

Notification type	Description
Audience Export Failure	Alerts recipients when an audience export fails. Use this notification to help the right teammates quickly investigate export issues and rerun or update the audience as needed.
Destination Connection Credentials Invalid	Alerts recipients when GrowthLoop detects invalid destination credentials during routine credential checks. GrowthLoop sends the notification when it first detects the issue, then continues sending follow-up notifications until the credentials are fixed.
Dataset Health	Alerts recipients when GrowthLoop detects dataset health issues, such as datasets that have not been updated recently. Use this notification to monitor stale or delayed data that may affect audience building, syncs, or journeys.
Schema Mutations	Alerts recipients when GrowthLoop detects schema changes. Use this notification to monitor changes that may affect fields, datasets, audiences, syncs, or downstream activation workflows.
Audience Ready for Review	Alerts recipients when a user submits an audience for review. Use this notification when your team requires audience approval before export. Learn more about audience approvals in Audience Approval.
Sync Failure	Alerts recipients when a sync fails. Use this notification to monitor operational sync issues so your team can review the failed run, fix the configuration or destination issue, and restart the sync if needed.
Journey Export Failure	Alerts recipients when a journey export fails. Use this notification to monitor journey delivery issues and help the journey owner or operations team resolve failed activation steps.

Set up notifications

Notification settings are managed from the Notifications tab in your organization settings.

Navigate to Organization.
Click the Notifications tab.
Click Add New Notification.
Select a Notification type.
Select a Frequency.
Configure at least one recipient option:
- Select one or more Teams.
- Select one or more Individual Users.
- Enter one or more Custom Emails.
- Select Notify the creator of the entity when available.
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Note
Notify the creator of the entity is available for Audience Export Failure and Journey Export Failure notifications.
Click Add Notification.

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Success
GrowthLoop will send emails for the selected notification type and frequency to the recipients you configured.

Configuration options

Use these fields to control when notifications are sent and who receives them.

Option	Required	Description
Notification type	Yes	The event that triggers the notification.
Frequency	Yes	How often GrowthLoop sends the notification.
Teams	No	Sends the notification to users who belong to the selected teams.
Individual Users	No	Sends the notification to selected GrowthLoop users.
Custom Emails	No	Sends the notification to email addresses you enter manually.
Notify the creator of the entity	No	Sends the notification to the creator of the audience or journey when used.

At least one recipient option is required. You can combine teams, individual users, custom emails, and creator notifications in the same notification setting.

Supported frequencies are:

Instant
Hourly
Daily
Weekly
Monthly

Manage existing notifications

After you create a notification setting, it appears in the notification table with its notification type, recipients, frequency, and available actions.

Edit a notification

Navigate to Organization.
Click the Notifications tab.
Click the pencil icon in the notification row you want to update.
Update the frequency or recipients.
Save your changes.

Delete a notification

Navigate to Organization.
Click the Notifications tab.
Click the trash icon in the notification row you want to remove.
Click Delete in the confirmation modal.

Deleting a notification setting removes all recipients for that notification type and frequency.

Congrats on successfully configuring organization notifications!

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Note
Experiencing any issues? Reach out to us at [email protected], and we'll help resolve the matter.